COVID-19 ANNOUNCEMENT - Due to COVID-19, our shipping center may experience a delay and processing orders may take 48-72 business hours (not including weekends and holidays). Please note, that some orders will still process normally within 24 business hours but there is NO GUARANTEE. Once a package is ready for shipment, a tracking email will be sent out and it can take up to 5 business days for the information to update as it will be handed off to USPS or FedEx (they are experiencing delays as well due to COVID-19). This change is effective IMMEDIATELY for ALL orders. NO Returns are being accepted due to COVID-19.
COVID-19 ANNOUNCEMENT - Due to COVID-19, our shipping center may experience a delay and processing orders may take 48-72 business hours (not including weekends and holidays). Please note, that some orders will still process normally within 24 business hours but there is NO GUARANTEE. Once a package is ready for shipment, a tracking email will be sent out and it can take up to 5 business days for the information to update as it will be handed off to USPS or FedEx (they are experiencing delays as well due to COVID-19). This change is effective IMMEDIATELY for ALL orders. NO Returns are being accepted due to COVID-19.
Cart 0

Return & Exchange Policy

Returns, Refunds, & Exchanges

NO REFUNDS or EXCHANGES on hair, whipped body butter, sugar scrubs, lotion, soaps, lip gloss, bath bombs, or other skincare products.

IT IS AGAINST FEDERAL LAW to re-sell used hair.  Therefore, WE CANNOT accept ANY HAIR PRODUCTS that have left their original packaging, looks worn or altered, or missing tags.

Due to COVID 19, health regulations, hygiene concerns, and the nature of the product we currently are not accepting ANY returns. The exception to this is if we ship the wrong product.  If we shipped the wrong item or something is missing, we will re-ship the correct items at our expense.

You must notify us by email (exquisitebeautybykafn@gmail.com) with proof of purchase and photos of the incorrect, unworn & unopened items within 24 hours after receiving your shipment. After we confirm that a mistake was made on our part, we will notify you by email with the next steps on how to return the incorrect item(s).  When returning incorrect items, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with tags attached. The band must be around your bundles/hair.  Your item must have a copy of the receipt or proof of purchase.

All digital plans, services, e-books, recordings, Webinars, online classes, and courses cannot be refunded or exchanged once purchased, downloaded, unzipped, or viewed. As a customer you are responsible for understanding this upon purchasing any item at our Site and ensuring you've purchased the product you intended to.

Sale Items

**Sale, Clearance, & Final Sale items are non-refundable & non-returnable**

Shipping 

For Standard Shipping, please allow 4 - 7 Business Days and longer if we are in a Global Pandemic.  Customers are responsible for all outbound shipping costs. Exceptions to this policy will be made for defective items or shipment of the wrong item only. In the event of defective merchandise or a shipment of the wrong item, The Exquisite Beauty will reimburse the customer for the cost of shipping the merchandise back. To receive a reimbursement for the shipping fees, customers MUST ship the merchandise back either Standard Mail or other GROUND shipping services. If any other methods are used (Next day, 2nd day, 3 day, etc.) shipping costs will not be reimbursed even in the event of damaged or incorrect shipped merchandise.  For International orders, The Exquisite Beauty Does Not reimburse for Customs/Duties/Tariffs paid.

UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES

Your order will normally be shipped via USPS, FedEx, and/or UPS to the address you provide. Tracking numbers are sent to your email address as soon as a shipping label is created. If you do not receive a tracking number, please let us know immediately by email. Use your tracking number to track your package in transit. Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Make sure you have included ALL the information (correct address, apt #, etc.) needed to deliver your package.

If you enter the incorrect address, you will need to pay an additional $15 to cover the processing expenses of re-shipping your items.  This MUST BE paid before your item is shipped out.  You will be contacted for further instruction sog how to make payment.

Due to problems with missing shipments and fraud attempts, we ship all packages with SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up, if necessary. No refunds or returns will be issued for refused or abandoned shipments.

LOST SHIPMENTS

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by email immediately. We will contact the delivery company right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 10 - 15 business days.  We cannot control how long it may take. If it is determined that your shipment has been lost, a replacement of the products ordered will be sent pending the investigation results. If the product comes returned to us as undeliverable due to no fault of our own, we will contact you and re-ship the item at YOUR expense plus a $15 re-shipping fee paid prior to re-shipping merchandise.

PLEASE NOTE:  WE TAKE RETURNS AND CHARGE BACKS VERY SERIOUSLY. IF YOU ATTEMPT TO DEFRAUD OUR COMPANY, EXPECT CRIMINAL CHARGES AND A CIVIL SUIT TO FOLLOW. 

Cancellations

Once you submit your order, our system immediately starts processing the order.  If you contact us to cancel your order (and it has not been shipped) you will be subjected to a 40% OR $100 (whichever is greater) restocking fee that is non-negotiable & non-refundable.  ***We DO NOT accept cancellations once order has been shipped****

PLEASE NOTE:  FEDERAL LAW STATES YOU CANNOT RETURN HUMAN HAIR PRODUCTS THAT HAVE BEEN USED.  WE ADHERE TO STRICT POLICIES IN REGARD TO FEDERAL LAW, HEALTH REGULATIONS, AND HYGIENE CONCERNS.  IF THE ITEM IS REMOVED FROM THE BAG AND USED IN ANY VISIBLE MANNER OR IF THE PRODUCT HAS BEEN OPENED OR TAMPERED WITH IN ANY WAY ALL EXCHANGE POLICIES ARE VOIDED.  THE HAIR MUST REMAIN IN THE PACKAGE, THE HAIR CANNOT BE UN-TIED AT THE TOP.  THE HAIR MUST BE IN ITS ORIGINAL PACKAGING AND WITH TAGS.  RETURNED PACKAGES MUST INCLUDE A COPY OF THE ORIGINAL INVOICE AS PROOF OF PURCHASE.  MERCHANDISE MUST BE PHYSICALLY RECEIVED BEFORE AN EXCHANGE CAN BE GRANTED.  PLEASE ALLOW 72 HOURS FOR PROCESSING.

ANY USED HAIR THAT IS SENT BACK WILL NOT BE RETURNED.  PRODUCTS & PACKAGES SENT BACK TO US WITHOUT PRIOR APPROVAL WILL NOT BE GRANTED A REFUND/EXCHANGE OR BE RETURNED TO THE SENDER.

The Exquisite Beauty reserves the right to change or modify our policy at any time without giving prior notification.

Contact Us

If you have any questions on how to return your item to us, text or call us at 832-304-3618. 

Our mailing address is:

The Exquisite Beauty

PO Box 5942

Pasadena, TX 77508

exquisitebeautybykafn@gmail.com

**We must receive an email with pictures within 24 Hours of receiving your products**

PLEASE NOTE:  WE TAKE RETURNS AND CHARGE BACKS VERY SERIOUSLY. IF YOU ATTEMPT TO DEFRAUD OUR COMPANY, EXPECT CRIMINAL CHARGES AND A CIVIL SUIT TO FOLLOW.