- How can I place an order?
The Exquisite Beauty uses a simple and secure checkout process for quick, easy purchasing. Select the item on any product page and click “Add to Cart”. At any time, you can just click on the “MY CART” icon on the upper right corner of your screen to checkout. Follow the steps and enter the information needed to complete the checkout process.
- How can I track the status of my order?
The method of tracking an order varies according to where and how the package was sent. After placing an order on The Exquisite Beauty, you will receive an order confirmation email, which indicates the merchandise you purchased and the amount you will be charged once the item has shipped.
You will also receive a second email once your order has shipped from our fulfillment center. If the order is being shipped to a domestic US address, this second email will include a tracking number and other details that will let you determine the progress of your order.
If the order was to an international address, our carriers do not currently provide similar tracking. The second email will indicate the expected delivery time that it will take for the package to arrive at the shipping destination. If you haven’t received the package by that date, or if you don’t receive these two emails or you would like further information, please contact customer service at 832-304-3618 for assistance.
Please Note: Our customer service representatives will not be able to track or trace any international shipments until the delivery window expected for a shipment has exceeded.
I just placed my order, but I forgot to use the promotional code/the code didn't process. What should I do?
Once an order is placed, a promotional code CANNOT be applied.
- I just placed my order; can I edit or cancel it?
Unfortunately, there is no way to change an order once it has been submitted, that includes adding additional items, canceling an order, changing quantity, size or color. All orders are sent directly to shipping after completion. Once the order is completed and an order number issued no updates can be made. If you need to return your order or item, please see our return policy.
- What are your shipping rates?
Shipping rates are determined based on where you are shipping the merchandise and the speed of service selected (i.e. – Standard, Priority or Express).
- What forms of payment do you accept? Can I pay by personal check or money order?
We accept the following payment types: Visa, MasterCard, Discover, American Express, and PayPal.
Sorry, we DO NOT accept personal checks, money orders, cash, or cash-on-delivery (C.O.D.).
- I never received my order.
Please allow 7 to 10 business days (not including holidays or weekends) for the package to be delivered. Please contact Customer Service after that time if you did not receive your order. They can be reached at 832-304-3618. If your package was shipped domestically, you should have gotten a tracking number on your shipping confirmation email and you can go online to determine if the package is still in transit. If your package is determined to be missing, an investigation will be conducted to track the package and check for delivery problems.
8. What is your return policy?
If you are not completely satisfied with your purchase, you have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment or issue a gift card. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
All digital plans, services, e-books, recordings, Webinars, online classes, and courses cannot be refunded or exchanged once purchased, downloaded, unzipped, or viewed. As a customer you are responsible for understanding this upon purchasing any item at our Site and ensuring you've purchased the product you intended to.
Items received after 30 calendar days are eligible for an exchange of equal or lesser value. Again, the items must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item. If your exchange is approved, we will initiate a credit to your account (you must be registered) with a specific code for the exchange or issue a gift card. You have 60 days from the date of refund to use your credit.
******Sale, Clearance, and Final sale items are non-refundable and non-returnable******
Shipping fees or taxes will not be reimbursed. Customers are responsible for all outbound and return shipping costs. Exceptions to this policy will be made for defective items only or shipment of the wrong item. In the event of defective merchandise or a shipment of the wrong item, The Exquisite Beauty will reimburse the customer for the cost of shipping the merchandise back. To receive a reimbursement for the shipping fees, customers MUST ship the merchandise back either Standard Mail or other GROUND shipping services. If any other methods are used (Next day, 2nd day, 3 day, etc.) shipping costs will not be reimbursed even in the event of damaged or wrong shipped merchandise. For International orders, The Exquisite Beauty does not reimburse for Customs/Duties/Tariffs paid.
If you have any questions on how to return your item to us, contact us at 832-304-3618.
Our mailing address is:
The Exquisite Beauty
c/o Exquisite Beauty by KAFN
PO Box 5942
Pasadena, TX 77508